Problem

If the shipment is rejected and the fatal error code generated is 120 (The Carrier ID (SCAC/IATA) reported is not known in AES)

Solution

If you file a shipment and the code you are using is not recognized, it could be one of the following:

1. The SCAC is a new code and has not been entered in to the AES.

To have it added to the AES, just have the carrier fax a copy of the letter from NMFTA stating that you have a valid SCAC.

The fax number is 301-763-8835.

Put it to the attention of the “AES Staff” with a subject line requesting to “Add SCAC to the AES.”

2. The SCAC has expired

The carrier needs to renew the SCAC. Contact the carrier and have them contact the NMFTA at 703-838-1822. For more information, visit NMFTA memberships.

3. Other

If your situation does not fit into either of these two categories, call AES at 1800 549 0595 Option #1 and speak to a representative. We’ll have to ask you some questions and look up some information.

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KB-AES ERROR CODE 120 - CARRIER UNKNOWN

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